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  • Sustain

Keep your PLM running, today and tomorrow.

Reliable operation, continuous improvement and long-term support for a stable, efficient and future-ready PLM environment.

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Our services
  • Service

Our sustain services

Ten services to keep your PLM environment reliable, efficient and continuously improving.

A.

Operational Stability & Support

Ensures smooth operations with proactive support and reliable maintenance.

Proactively identify potential issues, performance risks, and system weaknesses before they impact business operations.


Potential activities
  • Periodic PLM system health checks and assessments.
  • Monitoring application availability, performance, and operational stability.
  • Identifying recurring issues, abnormal behavior, and potential bottlenecks.
  • Reviewing customizations and integrations for possible risks.
  • Recommending preventive actions to reduce unexpected disruptions.
  • Collaborating with infrastructure and software vendor teams where required.

Customer value

Improved system reliability, reduced unexpected downtime, and fewer business interruptions.

Maintain and improve existing PLM customizations to ensure that they remain reliable, maintainable, and compatible with the evolving platform.


Potential activities
  • Maintaining existing custom-developed functionalities.
  • Bug fixing and troubleshooting.
  • Reviewing and improving legacy customizations.
  • Evaluating compatibility with new platform releases.
  • Refactoring existing code to improve maintainability.
  • Identifying opportunities to replace customizations with standard PLM capabilities.
  • Maintaining technical documentation.

Customer value

Lower maintenance effort, reduced technical risks, and improved long-term sustainability of customized solutions.

B.

Platform Upgrades & Release Management

Stay prepared for change with controlled upgrades and smooth employments.

Support customers throughout PLM platform upgrades and release transitions, ensuring that existing solutions continue to operate correctly.


Potential activities
  • Assessing the impact of new PLM versions and releases.
  • Reviewing changes to standard functionalities, APIs, and platform behavior.
  • Identifying deprecated features and required adaptations.
  • Evaluating compatibility of existing customizations and integrations.
  • Supporting upgrade preparation, execution, and validation.
  • Performing regression testing and resolving upgrade-related issues.
  • Providing post-upgrade support and stabilization.

Customer value

Reduced upgrade risks, smoother transitions, and continued compatibility with evolving PLM technologies.

Support the controlled introduction of changes into operational PLM environments while minimizing disruption to business activities.


Potential activities
  • Planning and coordinating regular PLM deployments.
  • Supporting development, testing, acceptance, and production environments (DTAP).
  • Managing deployment dependencies and release preparation.
  • Supporting automated deployment and validation activities.
  • Coordinating regression testing and acceptance testing.
  • Supporting rollback planning and post-deployment verification.
  • Improving deployment procedures and release quality.

Customer value

More reliable deployments, reduced operational risks, and faster delivery of changes.

C.

Continuous Optimization & Improvement

Get more value from your PLM with ongoing improvements.

Adapt and improve existing PLM solutions on request, based on evolving business requirements, operational experience, and user feedback.


Potential activities
  • Collecting and evaluating improvement requests.
  • Identifying limitations in existing workflows and functionalities.
  • Implementing functional enhancements.
  • Improving configurations and business processes.
  • Simplifying complex or inefficient processes.
  • Prioritizing improvements based on business impact.
  • Reviewing the effectiveness of implemented changes.

Customer value

Increased productivity, better alignment with business needs, and continuous value from existing PLM investments.

Analyze and improve the performance of PLM applications, customizations, integrations, and related processes.


Potential activities
  • Investigating slow transactions and performance bottlenecks.
  • Analyzing the impact of customizations and configurations.
  • Reviewing inefficient queries, background processes, and integrations.
  • Identifying performance issues related to application or infrastructure behavior.
  • Collaborating with infrastructure teams and software vendors.
  • Implementing and validating performance improvements.
  • Supporting performance testing and benchmarking.

Customer value

Faster operations, improved user experience, and more efficient use of PLM resources.

Identify opportunities to simplify existing PLM processes and reduce repetitive manual activities through automation.


Potential activities
  • Analyzing repetitive tasks and manual processes.
  • Identifying opportunities for workflow automation.
  • Automating recurring data processing and validation activities.
  • Improving automated notifications and background operations.
  • Optimizing existing business workflows.
  • Evaluating the use of standard automation capabilities before developing custom solutions.

Customer value

Reduced manual effort, fewer human errors, and improved operational efficiency.

Maintain and optimize existing integrations between PLM and other enterprise systems to ensure reliable information exchange.


Potential activities
  • Troubleshooting integration failures and data exchange issues.
  • Maintaining connections with ERP, CAD, MES, and other enterprise applications.
  • Evaluating compatibility after system upgrades or changes.
  • Improving error handling, monitoring, and logging.
  • Optimizing integration performance.
  • Supporting changes to interfaces, APIs, and data mappings.
  • Identifying and resolving recurring integration issues.

Customer value

More reliable data exchange, fewer process interruptions, and improved continuity across connected systems.

D.

Data Quality & User Enablement

Work with accurate data and empowered users.

Support customers in maintaining accurate, consistent, and reliable product information throughout the operational lifecycle of their PLM environment.


Potential activities
  • Identifying incomplete, inconsistent, or duplicate data.
  • Defining and implementing data validation rules.
  • Monitoring data integrity across connected applications.
  • Supporting data correction and cleanup activities.
  • Improving data governance practices.
  • Identifying recurring data quality issues and their root causes.

Customer value

More reliable product information, reduced data-related errors, and better decision-making.

Provide ongoing assistance and knowledge sharing to help users and internal teams work effectively with their PLM environment.


Potential activities
  • Supporting users with functional questions and operational issues.
  • Providing training for new functionalities and platform changes.
  • Organizing refresher training and knowledge-sharing sessions.
  • Supporting onboarding of new users and teams.
  • Preparing and maintaining user documentation.
  • Transferring functional and technical knowledge to internal PLM teams.
  • Sharing PLM best practices and usage recommendations.

Customer value

Improved user productivity, increased adoption, and greater internal PLM expertise.

  • Offerings

Our sustain offerings

Go further with our long-term service models, designed for lasting value and continuous improvement.

E.

Long-Term Service Models & Partnerships

Work with accurate data and empowered users.

Provide customers with dedicated or regularly assigned PLM specialists who develop a deep understanding of their environment, processes, and business requirements.


Potential activities
  • Providing dedicated functional and technical consultants.
  • Building long-term knowledge of customer-specific PLM solutions.
  • Supporting daily operational issues and improvement requests.
  • Participating in regular planning and review meetings.
  • Coordinating with internal IT, business teams, and software vendors.
  • Supporting knowledge continuity across projects and releases.
  • Providing flexible support capacity based on customer needs.

Customer value

Faster issue resolution, better continuity, and a trusted team familiar with the customer’s PLM landscape.

Go beyond individual improvement requests with a structured, long-term program for continuously identifying, prioritizing, and implementing improvements to the customer’s PLM environment.


Potential activities
  • Conducting periodic PLM improvement assessments.
  • Collecting feedback from business stakeholders and end users.
  • Maintaining and prioritizing an improvement backlog.
  • Identifying opportunities for standardization and automation.
  • Planning incremental enhancements and optimization initiatives.
  • Reviewing results and measuring improvement outcomes.
  • Aligning improvement priorities with evolving business objectives.

Customer value

A continuously evolving PLM environment, better alignment with business goals, and sustained value from PLM investments.